For Sage to provide the best service for your move, let our Customer Service agents know ahead of time of your planned move, so we can schedule it for the day you request.

Sage currently offers service in 12 states (Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Ohio, Oklahoma, Connecticut, Texas, and Wisconsin) in all areas where ATT® is the primary carrier. If you are moving within this service area, you will be able to continue enjoying all the advantages of being a Sage customer at your new location.

If you are moving within your local area, most customers will not have to change their phone number as long as they keep the same type of service they have today. If you are moving out of your current phone exchange, a number change may be required.

If a number change is required as part of your move, Sage can place a referral message on your line for up to 90 days free of charge.

Yes. If you are in one of our service areas but currently with another local phone company, Sage may be able to switch your service.  Sage offers service to customers in 12 states (Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Ohio, Oklahoma, Connecticut, Texas, and Wisconsin). Sage does not currently service areas where ATT® is not the primary carrier.

We provide an easy way for you to find out if Sage can provide service to your area. First, simply decide whether you’re interested in a residential or a business line, then
enter your current area code and phone number, and we’ll let you know the Sage service options available to your area. Or, call our Sales department at 1-888-972-7243.

Sage customers may make international calls.  International rates vary based on where you are calling.  A Sage Telecom Customer Service Specialist can provide you specific rates by calling 1-888-449-4940 Mon – Fri 6:00 A.M. to 10:00 P.M. CST, Sat – Sun 7:00 AM to 9:00 P.M. CST or click here to view the international rates.

Yes. Sage features Home/Business Wire Maintenance Plans in most areas. The Home/Business Wire Maintenance Plan provides you peace of mind in case of wiring problems within your home at a low monthly rate. This service covers labor and materials necessary to repair your existing inside telephone wiring and jacks using trained technicians. However, services provided apply only to active telephone lines used to provide Sage local service. You must have the Wire Maintenance Plan as a feature on a line prior to reporting a wiring problem for coverage to be in effect for that line. If you have multiple lines and only have the Wire Maintenance Plan on one line, only that line is covered.

If you have further questions, a Customer Service representative will be able to provide you with more details.

There are simple tests you can perform to help isolate your phone problem:

Unplug all of the following devices from both their electrical outlet and their phone jack: Phones, Fax Machines, Answering Machines, Personal Computers, Caller ID Boxes, Modems and Security Systems. Wait 5 minutes to allow your line to clear. Then plug a corded phone into each of your phone jacks and try to place a call. If after performing this test you are still experiencing trouble call 1-888-449-4940 and choose option 2 for our technical assurance group.  One of our technical specialists will assist you with any problem you may have.
 
For a small monthly fee Sage Telecom offers a Wire Maintenance Plan that may cover costs associated with some repairs for the inside wiring.  Note: If you are not currently covered by our Wire Maintenance Plan any Sage specialist can add this protection to your plan.

Sage provides you with several convenient bill-pay options.

You can pay your Sage bill by mail with a check, money order or VISA/MC/Discover. Simply complete the remittance slip enclosed in your Sage invoice and mail it back along with your payment to Sage. VISA/MC/Discover payment information can be completed on the back of the remittance form.
You may set up a recurring monthly draft on your VISA/MC/Discover card. This will allow your Sage bill to be conveniently charged to your card each month – automatically. Interested customers should complete the information on the back of the remittance form in their Sage invoice and select “recurring payments” to be placed on that card. Debit or check cards can be used as long as they are VISA/MC.

Paying by VISA/MC/Discover credit or debit card or check by phone are options available through our automated payment system.  Please call Customer Service at 1-888-449-4940 and choose option 1 for our automated payment system. You can also make your payment online.

Sage accepts other payment options through Western Union Quick Collect and MoneyGram.  Contact 1-888-449-4940 and press option 1 and then option 3 for instructions on making money gram payments.  Be advised that Western Union and MoneyGram charge a transaction fee for this service.

Your monthly phone bill from Sage combines all local, long distance, and Internet service charges on one bill. The phone bill includes charges for local service, any optional services you select, long distance charges over your free minutes and taxes and fees authorized by federal, state and local government authorities.

Click here for detailed information regarding taxes and fees on your phone bill.

Sage handles all service and repair problems. You may call our Technical Assurance Group, which is available 24 hours a day 7 days a week, or contact us by mail.

Residential Service: 1-888-449-4940
Business Service: 1-877-619-3969
Sage Internet Help Desk: 1-866-259-1292

To contact us by mail, use the following address:
Sage Telecom, Inc.
805 Central Expressway South
Suite 100
Allen, Texas 75013

Most service orders are processed within 3 to 7 business days. You will receive a scheduled conversion or installation date at the time you place your order. 

No. All calling features offered in Sage calling plans are optional and added at the customer’s discretion.

In fact, Sage offers a number of different calling plans, each with a variety of free and added services. We have found that packaging our services this way results in flexibility for you, and empowers you to determine the features you need. It also means you don’t waste money on the features you don’t need or want.

To see which plan is right for you, first decide whether you’re interested in a residential or a business line, then enter your current area code and phone number and you’ll be on your way.  Or, call our Sales department at 1-888-972-7243 Monday – Friday 7 am – 7 pm CST, and Saturday-Sunday 8 am – 5 pm CST.

Yes. The price we charge for 800 numbers is just 10 cents per minute for each minute the number is used.  There is an additional 50-cent surcharge for each call made from a payphone or calls originating from Canada, to your 800 number. There are no additional monthly charges associated with an 800 number.

No, your Internet connection will not be interrupted.

Did you know that Sage now offers dial-up Internet service as well as phone service? Our Internet service may be able to provide you similar cost savings as our phone services do.

Check out our eSageLink Internet service offerings and see which service package may be best for you. Or call a sales representative if you have any questions.

To contact a Residential Sales representative, please call: 1-888-972-7243.
(7 am – 7 pm CST Monday – Friday)
(8 am – 5 pm CST Saturday-Sunday)

To contact a Business Sales representative, please call: 1-888-226-2121.
(8 am – 5 pm CST Monday – Friday)

Sage allows the use of your phone line for non-voice calls, such as those to dial-up the Internet, and voice usage within normal residential levels without additional charges.  Our threshold is 9000 minutes per month, or around 5 hours a day in a normal month.   After that Sage has a High Usage Service Charge of $0.0025 / minute (15¢ per hour). 

Tip to avoid this charge:  If you use dial up Internet, log off for any periods when you are not using your Internet service.

The security of your account and personal information has always been a high priority for Sage. Access to your account information is only granted when the account holder’s approval has been clearly established. Highly sensitive personal information is encrypted and is not available for general agent access within the company. Effective December 4, 2007 your secure access code will be required any time you call Sage, request account changes, or make payments over the phone or online. For more information about these changes, click here.