Sage Telecom Internet Service

Dial-up FAQs

We’ve provided the answers to some common questions about Sage’s phone and Internet service here. Click a question below, and the answer will be posted in this space. If you cannot find the answer to your question here, remember that help is available through our Customer Service department.


	1.		What if I don’t have active local phone service?


	1.		What if I don’t have active local phone service?

To activate your local service, call our Sales Department at 1-888-972-7243


	2.		What sort of virus protection do you offer with your Internet Service?


	2.		What sort of virus protection do you offer with your Internet Service?

Sage is concerned about internet security and we have put measures in place with our eSagelink Internet Service to protect your information. Every email message and attachment sent to your Sage email address is scanned for viruses. We regularly update our virus protection to address the latest viruses and threats.

If you have other questions about the virus protection offered through your eSagelink internet account, please call our internet help desk at 1-866-259-1292. Our Technicians are available 24 hours a day, 7 days a week.


	3.		What if I don’t find my question answered here?


	3.		What if I don’t find my question answered here?

Contact our online internet technical support available at <http://support.myhelpdesk.com/?esagelink>. You can also reach a Customer Service representative concerning any questions you may have about your Sage local, long distance or internet service. Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.


	4.		I am having difficulty setting up my new Sage Internet Service on my computer. What should I do?


	4.		I am having difficulty setting up my new Sage Internet Service on my computer. What should I do?

You may need to uninstall your previous internet service provider’s dialer or software. We have found that this is sometimes true of AOL and other services, depending on the version and the operating system. If you need help, our technical staff can assist you at 1-866-259-1292 24 hours a day, 7 days a week.


	5.		What sort of Anti-Spam protection do you offer with your Sage Internet Service?


	5.		What sort of Anti-Spam protection do you offer with your Sage Internet Service?

Your eSagelink email account employs a number of systems designed to cut down on the amount of spam you receive. Sage implements anti-spam protection on the server end, so that messages we identify as coming from spammers never get to your email account. There are also tools provided to you as an eSagelink email user that allow you to identify and block messages that you decide are unwanted.

If you have other questions about anti-spam protection offered through your internet account, please call our internet help desk at 1-866-259-1292. Our Technicians are available 24 hours a day, 7 days a week.


	6.		How can I subscribe to Sage’s Internet Service?


	6.		How can I subscribe to Sage’s Internet Service?

Sage now offers eSagelink High Speed Dial-up Internet in addition to phone service in select areas.

To add this service to your Sage account, download the eSageLink custom dialer software at http://support.esagelink.com/dialer. The dialer will step you through creating your eSageLink account.


	7.		Can I have Sage Internet Service without having Sage local phone service?


	7.		Can I have Sage Internet Service without having Sage local phone service?

Not at this time. Sage concentrates on providing great service and value to our customers. We accomplish this by allowing them to combine multiple communication services, such as local and long distance phone service plus internet, on one easy-to-read bill at a great monthly rate. For this reason, internet is not offered as a separate service.


	8.		Is my service really unlimited? Why does it say “unlimited voice calling”?


	8.		Is my service really unlimited? Why does it say “unlimited voice calling”?

Sage allows the use of your phone line for non-voice calls, such as those to dial-up the Internet, and voice usage within normal residential levels without additional charges. Our threshold is 9000 minutes per month, or around 5 hours a day in a normal month. After that Sage has a High Usage Service Charge of $0.0025 / minute (15¢ per hour).

Tip to avoid this charge: If you use dial up Internet, log off for any periods when you are not using your Internet service.