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FAQ
Frequently asked questions about Sage, our phone and internet products, customer service, billing, and payments
- Sage Telecom
- Billing and Payments
- Customer Account Security
- Internet
- Long Distance
- New Customer Sign Up
- Phone Plans and Features
- Repair and Customer Service
- Service Availability
About Sage Telecom
Where are you located?
Sage’s headquarters are located in Richardson, Texas, a suburb of Dallas. Our company address is:
Sage Telecom, Inc.
3300 E. Renner Road
Suite 350
Richardson, Texas 75082
Is Sage associated with ATT®?
No. Sage is a privately held company not associated with ATT®.
How long has Sage been in business?
Sage began serving customers in July of 1998.
Do you have any sort of referral program? How does it work?
Yes. Sage encourages customers to recommend Sage to their family and friends and rewards them with up to a $25 credit to their account each time a referred customer switches to Sage Telecom and stays with us for a minimum of 90 days. All they need to do is make sure that their friend mentions their name and phone number when they call to convert their service.
Complete details of Sage’s Tell a Friend program can be found here.
Billing and Payments
What are my bill payment options?
Sage provides you with several convenient bill-pay options.
You can pay your Sage bill by mail with a check, money order or VISA/MC/Discover. Simply complete the remittance slip enclosed in your Sage invoice and mail it back along with your payment to Sage. VISA/MC/Discover payment information can be completed on the back of the remittance form.
You may set up a recurring monthly draft on your VISA/MC/Discover card. This will allow your Sage bill to be conveniently charged to your card each month – automatically. Interested customers should complete the information on the back of the remittance form in their Sage invoice and select “recurring payments” to be placed on that card. Debit or check cards can be used as long as they are VISA/MC.
Paying by VISA/MC/Discover credit or debit card or check by phone are options available through our automated payment system. Please call Customer Service at 1-888-449-4940 and choose option 1 for our automated payment system. You can also make your payment online.
Sage accepts other payment options through Western Union Quick Collect and MoneyGram. Contact 1-888-449-4940 and press option 1 and then option 3 for instructions on making money gram payments. Be advised that Western Union and MoneyGram charge a transaction fee for this service.
Can I pay my Sage bill online?
Yes. You can now pay online with a check, debit card or credit card. Just go to My Sage Account and click on Pay My Bill in the gold menu bar. If you haven't already, you will need to set up an online account, you will need your Sage account number, your access code located under your account number in your invoice, and your checking account number or debit/credit card handy. Please be advised that pre-paid/gift cards cannot be processed through this system.
How is billing handled between Sage and my current local phone carrier during my switch to Sage?
Once you have converted to Sage, you will not receive any charges from ATT® or other previous carrier for services past your conversion date. When you switch to Sage, you should receive a “final bill” from your previous carrier. Normally, the final bill includes a credit for service up to the day of conversion to Sage. Some customers may also receive a separate bill for long distance calls made before the day of conversion to Sage if you have a separate long distance carrierSage began serving customers in July of 1998.
Will I receive one bill for all Sage services?
Yes, you will receive one bill for all services that you have with Sage Telecom. Every Sage plan results in one simple bill, with one lower payment, combining charges for local service, long distance service and other features that you choose to add to your service.
When should I expect to receive my first bill from Sage?
You should receive your first bill from Sage approximately one week after your phone service is converted to Sage.
Am I required to pay a deposit before switching to Sage?
To determine whether a deposit would be required to initiate Sage Telecom local and long distance services, please call 1-888-972-7243, and our sales specialist will assist you.
What if I have a question about my bill?
A Customer Service representative should be able to answer any questions you may have about your Sage local, long distance or Internet service. Our Customer Service representatives are available to take your call. Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.
How do I check my current account balance?
A Customer Service representative should be able to answer any questions you may have about your Sage local, long distance or Internet service. Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.
Where should I mail my payment?
Payments should be mailed to:
Sage Telecom
P.O. Box 79051
Phoenix, AZ 85062-9051
Please include your account number on all correspondence.
Customer Account Security
How secure is my Sage account information?
The security of your account and personal information has always been a high priority for Sage. Access to your account information is only granted when the account holder’s approval has been clearly established. Highly sensitive personal information is encrypted and is not available for general agent access within the company. Effective December 4, 2007 your secure access code will be required any time you call Sage, request account changes, or make payments over the phone or online. For more information about these changes, click here.
How do I change the name on my account?
You will need to complete a Transfer of Line form to change the name associated with the account. However, the name you switch to must be a relative of the person whose name was associated with the original account. Please contact a Sage Customer Representative for more information
Click here for a copy of the Transfer of Line form.
What if I want to add or delete services to my current plan?
A Sage Customer Service representative can help you with this.
A Customer Service representative should be able to assist you with your Sage local, long distance or Internet service. Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.
Do you have any sort of referral program? How does it work?
Yes. Sage encourages customers to recommend Sage to their family and friends and rewards them with up to a $25 credit to their account each time a referred customer switches to Sage Telecom and stays with us for a minimum of 90 days. All they need to do is make sure that their friend mentions their name and phone number when they call to convert their service.
Complete details of Sage’s Tell a Friend program can be found here.
Internet
How can I subscribe to Sage’s Internet Service?
Not at this time. Sage now offers eSagelink High Speed Dial-Up Internet in addition to phone service in select areas.
To add this service to your Sage account, download the eSagelink custom dialer at http://support.esagelink.com/dialer. The dialer will step you through creating your eSagelink account.
Can I have Sage Internet Service without having Sage local phone service?
Not at this time. Sage concentrates on providing great service and value to our customers. We accomplish this by allowing them to combine multiple communication services, such as local and long distance phone service plus internet, on one easy-to-read bill at a great monthly rate. For this reason, internet is not offered as a separate service.
I am having difficulty setting up my new Sage Internet Service on my computer. What should I do?
You may need to uninstall your previous internet service provider’s dialer or software. We have found that this is sometimes true of AOL and other services, depending on the version and the operating system. If you need help, our technical staff can assist you at 1-866-259-1292 24 hours a day, 7 days a week.
What sort of Anti-Spam protection do you offer with your Sage Internet Service?
Your eSagelink email account employs a number of systems designed to cut down on the amount of spam you receive. Sage implements anti-spam protection on the server end, so that messages we identify as coming from spammers never get to your email account. There are also tools provided to you as an eSagelink email user that allow you to identify and block messages that you decide are unwanted.
If you have other questions about anti-spam protection offered through your internet account, please call our internet help desk at 1-866-259-1292. Our Technicians are available 24 hours a day, 7 days a week.
What sort of virus protection do you offer with your Internet Service?
Sage is concerned about internet security and we have put measures in place with our eSagelink Internet Service to protect your information. Every email message and attachment sent to your Sage email address is scanned for viruses. We regularly update our virus protection to address the latest viruses and threats.
If you have other questions about the virus protection offered through your eSagelink internet account, please call our internet help desk at 1-866-259-1292. Our Technicians are available 24 hours a day, 7 days a week.You should receive your first bill from Sage approximately one week after your phone service is converted to Sage.
If I switch to Sage phone service, will my dial-up Internet connection be interrupted?
No, your Internet connection will not be interrupted.
Did you know that Sage now offers dial-up Internet service as well as phone service? Our Internet service may be able to provide you similar cost savings as our phone services do.
Check out our eSageLink Internet service offerings and see which service package may be best for you. Or call a sales representative if you have any questions.
To contact a Residential Sales representative, please call: 1-888-972-7243.
(7 am – 7 pm CST Monday – Friday)
(8 am – 5 pm CST Saturday-Sunday)
To contact a Business Sales representative, please call: 1-888-226-2121.
(8 am – 5 pm CST Monday – Friday)To determine whether a deposit would be required to initiate Sage Telecom local and long distance services, please call 1-888-972-7243, and our sales specialist will assist you.
Long Distance
Where can I call with my free minutes?
Anywhere within the United States, including Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico and Guam.
Can I make and receive collect calls?
Sage customers can make collect calls. However, in some states, state regulations prohibit receiving collect calls. For customers who reside in such states, we recommend getting a toll-free 800 number, also available through Sage.
What are your international rates?
Sage customers may make international calls. International rates vary based on where you are calling. A Sage Telecom Customer Service Specialist can provide you specific rates by calling 1-888-449-4940 Mon – Fri 7:00 A.M. to 9:00 P.M. CST, Sat – Sun 7:00 AM to 7:00 P.M. CST or click here to view the international rates.
Do you offer toll-free numbers for residential customers?
Yes. The price we charge for 800 numbers is just 10 cents per minute for each minute the number is used. There is an additional 50-cent surcharge for each call made from a payphone or calls originating from Canada, to your 800 number. There are no additional monthly charges associated with an 800 number.
Is my service really unlimited? Why does it say “unlimited voice calling”?
Sage allows the use of your phone line for non-voice calls, such as those to dial-up the Internet, and voice usage within normal residential levels without additional charges. Our threshold is 9000 minutes per month, or around 5 hours a day in a normal month. After that Sage has a High Usage Service Charge of $0.0025 / minute (15¢ per hour). Tip to avoid this charge: If you use dial up Internet, log off for any periods when you are not using your Internet service. Complete details of Sage’s Tell a Friend program can be found here.
New Customer Sign Up
If I switch to Sage, can I keep my existing phone number?
Yes. Switching to Sage is easy. Nearly all our customers keep their existing phone number when they switch to Sage.
Will I still be listed in the phone book?
Yes. Unless you request an unpublished number, all Sage customers will be listed in the local phone directory and in 411 directory assistance.
How long before my service switches to Sage?
Most service orders are processed within 5 business days. You will receive a scheduled conversion or installation date at the time you place your order.
What if I don’t have active local phone service?
To activate your local service, call our Sales Department at 1-888-972-7243
If I switch to Sage phone service, will my dial-up Internet connection be interrupted?
No, your Internet connection will not be interrupted.
Did you know that Sage now offers dial-up Internet service as well as phone service? Our Internet service may be able to provide you similar cost savings as our phone services do.
Check out our eSageLink Internet service offerings and see which service package may be best for you. Or call a sales representative if you have any questions.
To contact a Residential Sales representative, please call: 1-888-972-7243.
(7 am – 7 pm CST Monday – Friday)
(8 am – 5 pm CST Saturday-Sunday)
To contact a Business Sales representative, please call: 1-888-226-2121.
(8 am – 5 pm CST Monday – Friday)To determine whether a deposit would be required to initiate Sage Telecom local and long distance services, please call 1-888-972-7243, and our sales specialist will assist you.
Phone Plans and Features
If I switch to Sage, can I keep my existing phone number?
Yes. Switching to Sage is easy. Nearly all our customers keep their existing phone number when they switch to Sage.
Will I still be listed in the phone book?
Yes. Unless you request an unpublished number, all Sage customers will be listed in the local phone directory and in 411 directory assistance.
How long before my service switches to Sage?
Most service orders are processed within 5 business days. You will receive a scheduled conversion or installation date at the time you place your order.
What if I don’t have active local phone service?
To activate your local service, call our Sales Department at 1-888-972-7243
If I switch to Sage phone service, will my dial-up Internet connection be interrupted?
No, your Internet connection will not be interrupted.
Did you know that Sage now offers dial-up Internet service as well as phone service? Our Internet service may be able to provide you similar cost savings as our phone services do.
Check out our eSageLink Internet service offerings and see which service package may be best for you. Or call a sales representative if you have any questions.
To contact a Residential Sales representative, please call: 1-888-972-7243.
(7 am – 7 pm CST Monday – Friday)
(8 am – 5 pm CST Saturday-Sunday)
To contact a Business Sales representative, please call: 1-888-226-2121.
(8 am – 5 pm CST Monday – Friday)To determine whether a deposit would be required to initiate Sage Telecom local and long distance services, please call 1-888-972-7243, and our sales specialist will assist you.
What if you launch other plans that will save me more money? Will you tell me about them and make it easy for me to switch to them?
Yes. Sage has a program where we proactively evaluate our customers’ calling patterns at several points throughout the year. If there is a plan that might fit your needs better and save you money, we will let you know about it, to see if you want to switch to that plan. And, as we introduce new plans and programs, we also check to see if those plans might save you money and serve you better than the one you are currently using.
Do you offer inside wiring repair plans as part of any of your packages?
Yes. Sage features Home/Business Wire Maintenance Plans in most areas. The Home/Business Wire Maintenance Plan provides you peace of mind in case of wiring problems within your home at a low monthly rate. This service covers labor and materials necessary to repair your existing inside telephone wiring and jacks using trained technicians. However, services provided apply only to active telephone lines used to provide Sage local service. You must have the Wire Maintenance Plan as a feature on a line prior to reporting a wiring problem for coverage to be in effect for that line. If you have multiple lines and only have the Wire Maintenance Plan on one line, only that line is covered.
If you have further questions, a Customer Service representative will be able to provide you with more details.
What will my local calling area be with Sage?
To avoid confusion, we have designed our calling areas to mirror ATT®. As long as you keep the same type of service, your calling area will remain exactly the same. Although, in some areas, you may experience a broader local calling area.
Can I make and receive collect calls?
Sage customers can make collect calls. However, in some states, state regulations prohibit receiving collect calls. For customers who reside in such states, we recommend getting a toll-free 800 number, also available through Sage.
Am I required to have features like Call Waiting because they are part of a calling package?
No. All calling features offered in Sage calling plans are optional and added at the customer’s discretion.
In fact, Sage offers a number of different calling plans, each with a variety of free and added services. We have found that packaging our services this way results in flexibility for you, and empowers you to determine the features you need. It also means you don’t waste money on the features you don’t need or want.
To see which plan is right for you, first decide whether you’re interested in a residential or a business line, then enter your current area code and phone number and you’ll be on your way. Or, call our Sales department at 1-888-972-7243 Monday – Friday 7 am – 7 pm CST, and Saturday-Sunday 8 am – 5 pm CST.
Do you offer discounts for second lines for Residential customers?
No. The service options for your second line would be at our regular rates. However, you will receive free nationwide long distance minutes each month on both lines, depending on the plans you choose.To contact a Business Sales representative, please call: 1-888-226-2121 (8 am – 5 pm CST Monday – Friday). To determine whether a deposit would be required to initiate Sage Telecom local and long distance services, please call 1-888-972-7243, and our sales specialist will assist you.
How do I block my name on Caller ID?
You can keep your name and telephone number from showing up on the recipient’s Caller ID by dialing *67 before placing an outbound call.
Where can I call with my free minutes?
Anywhere within the United States, including Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico and Guam.
Do you offer toll-free numbers for residential customers?
Yes. The price we charge for 800 numbers is just 10 cents per minute for each minute the number is used. There is an additional 50-cent surcharge for each call made from a payphone or calls originating from Canada, to your 800 number. There are no additional monthly charges associated with an 800 number.
Is my service really unlimited? Why does it say “unlimited voice calling”?
Sage allows the use of your phone line for non-voice calls, such as those to dial-up the Internet, and voice usage within normal residential levels without additional charges. Our threshold is 9000 minutes per month, or around 5 hours a day in a normal month. After that Sage has a High Usage Service Charge of $0.0025 / minute (15¢ per hour).
Tip to avoid this charge: If you use dial up Internet, log off for any periods when you are not using your Internet service.
What if I want to add or delete services to my current plan?
A Sage Customer Service representative can help you with this.
A Customer Service representative should be able to assist you with your Sage local, long distance or Internet service. Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.
Repair and Customer Service
What happens if a line needs to be repaired?
There are simple tests you can perform to help isolate your phone problem:
Unplug all of the following devices from both their electrical outlet and their phone jack: Phones, Fax Machines, Answering Machines, Personal Computers, Caller ID Boxes, Modems and Security Systems. Wait 5 minutes to allow your line to clear. Then plug a corded phone into each of your phone jacks and try to place a call. If after performing this test you are still experiencing trouble call 1-888-449-4940 and choose option 2 for our technical assurance group. One of our technical specialists will assist you with any problem you may have.
For a small monthly fee Sage Telecom offers a Wire Maintenance Plan that may cover costs associated with some repairs for the inside wiring. Note: If you are not currently covered by our Wire Maintenance Plan any Sage specialist can add this protection to your plan.
Who do I contact if I have a problem with my service?
Sage handles all service and repair problems. You may call our Technical Assurance Group, which is available 24 hours a day 7 days a week, or contact us by mail.
Residential Service: 1-888-449-4940
Business Service: 1-877-619-3969
Sage Internet Help Desk: 1-866-259-1292
To contact us by mail, use the following address:
Sage Telecom, Inc.
3300 E. Renner Road
Suite 350
Richardson, Texas 75082
What is the best time to contact your Customer Service department?
Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.
Service Availability
What if I’m moving? Can I take my Sage service with me? Will my phone number remain the same?
For Sage to provide the best service for your move, let our Customer Service agents know ahead of time of your planned move, so we can schedule it for the day you request.
Sage currently offers service in 12 states (Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Ohio, Oklahoma, Connecticut, Texas, and Wisconsin) in all areas where ATT® is the primary carrier. If you are moving within this service area, you will be able to continue enjoying all the advantages of being a Sage customer at your new location.
If you are moving within your local area, most customers will not have to change their phone number as long as they keep the same type of service they have today. If you are moving out of your current phone exchange, a number change may be required.
If a number change is required as part of your move, Sage can place a referral message on your line for up to 90 days free of charge.
What if my current local carrier is not ATT®? Can I still get Sage service?
Yes. If you are in one of our service areas but currently with another local phone company, Sage may be able to switch your service. Sage offers service to customers in 12 states (Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Ohio, Oklahoma, Connecticut, Texas, and Wisconsin). Sage does not currently service areas where ATT® is not the primary carrier.
We provide an easy way for you to find out if Sage can provide service to your area. First, simply decide whether you’re interested in a residential or a business line, then
enter your current area code and phone number, and we’ll let you know the Sage service options available to your area. Or, call our Sales department at 1-888-972-7243.
What if I don’t have active local phone service?
Most service orders are processed within 5 business days. You will receive a scheduled conversion or installation date at the time you place your order.
