For Sage to provide the best service for your move, let our Customer Service agents know ahead of time of your planned move, so we can schedule it for the day you request.

Sage currently offers service in 12 states (Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Ohio, Oklahoma, Connecticut, Texas, and Wisconsin) in all areas where ATT® is the primary carrier. If you are moving within this service area, you will be able to continue enjoying all the advantages of being a Sage customer at your new location.

If you are moving within your local area, most customers will not have to change their phone number as long as they keep the same type of service they have today. If you are moving out of your current phone exchange, a number change may be required.

If a number change is required as part of your move, Sage can place a referral message on your line for up to 90 days free of charge.

A Sage Customer Service representative can help you with this.

A Customer Service representative should be able to assist you with your Sage local, long distance or Internet service. Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.

Yes. Sage encourages customers to recommend Sage to their family and friends and rewards them with up to a $25 credit to their account each time a referred customer switches to Sage Telecom and stays with us for a minimum of 90 days. All they need to do is make sure that their friend mentions their name and phone number when they call to convert their service.

Complete details of Sage’s Tell a Friend program can be found here.

Sage customers may make international calls.  International rates vary based on where you are calling.  A Sage Telecom Customer Service Specialist can provide you specific rates by calling 1-888-449-4940 Mon – Fri 6:00 A.M. to 10:00 P.M. CST, Sat – Sun 7:00 AM to 9:00 P.M. CST or click here to view the international rates.

A Customer Service representative should be able to answer any questions you may have about your Sage local, long distance or Internet service. Our Customer Service representatives are available to take your call. Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.

Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.

Yes. Sage features Home/Business Wire Maintenance Plans in most areas. The Home/Business Wire Maintenance Plan provides you peace of mind in case of wiring problems within your home at a low monthly rate. This service covers labor and materials necessary to repair your existing inside telephone wiring and jacks using trained technicians. However, services provided apply only to active telephone lines used to provide Sage local service. You must have the Wire Maintenance Plan as a feature on a line prior to reporting a wiring problem for coverage to be in effect for that line. If you have multiple lines and only have the Wire Maintenance Plan on one line, only that line is covered.

If you have further questions, a Customer Service representative will be able to provide you with more details.

There are simple tests you can perform to help isolate your phone problem:

Unplug all of the following devices from both their electrical outlet and their phone jack: Phones, Fax Machines, Answering Machines, Personal Computers, Caller ID Boxes, Modems and Security Systems. Wait 5 minutes to allow your line to clear. Then plug a corded phone into each of your phone jacks and try to place a call. If after performing this test you are still experiencing trouble call 1-888-449-4940 and choose option 2 for our technical assurance group.  One of our technical specialists will assist you with any problem you may have.
 
For a small monthly fee Sage Telecom offers a Wire Maintenance Plan that may cover costs associated with some repairs for the inside wiring.  Note: If you are not currently covered by our Wire Maintenance Plan any Sage specialist can add this protection to your plan.

A Customer Service representative should be able to answer any questions you may have about your Sage local, long distance or Internet service. Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.

Sage provides you with several convenient bill-pay options.

You can pay your Sage bill by mail with a check, money order or VISA/MC/Discover. Simply complete the remittance slip enclosed in your Sage invoice and mail it back along with your payment to Sage. VISA/MC/Discover payment information can be completed on the back of the remittance form.
You may set up a recurring monthly draft on your VISA/MC/Discover card. This will allow your Sage bill to be conveniently charged to your card each month – automatically. Interested customers should complete the information on the back of the remittance form in their Sage invoice and select “recurring payments” to be placed on that card. Debit or check cards can be used as long as they are VISA/MC.

Paying by VISA/MC/Discover credit or debit card or check by phone are options available through our automated payment system.  Please call Customer Service at 1-888-449-4940 and choose option 1 for our automated payment system. You can also make your payment online.

Sage accepts other payment options through Western Union Quick Collect and MoneyGram.  Contact 1-888-449-4940 and press option 1 and then option 3 for instructions on making money gram payments.  Be advised that Western Union and MoneyGram charge a transaction fee for this service.

Sage handles all service and repair problems. You may call our Technical Assurance Group, which is available 24 hours a day 7 days a week, or contact us by mail.

Residential Service: 1-888-449-4940
Business Service: 1-877-619-3969
Sage Internet Help Desk: 1-866-259-1292

To contact us by mail, use the following address:
Sage Telecom, Inc.
805 Central Expressway South
Suite 100
Allen, Texas 75013

You will need to complete a Transfer of Line form to change the name associated with the account. However, the name you switch to must be a relative of the person whose name was associated with the original account. Please contact a Sage Customer Service representative for more information.

Click here for a copy of the Transfer of Line form.

Contact our online internet technical support available at <http://support.myhelpdesk.com/?esagelink>. You can also reach a Customer Service representative concerning any questions you may have about your Sage local, long distance or internet service. Because our inbound call volume is typically highest on Monday and Friday, we recommend contacting us Tuesday through Thursday.

Yes. The price we charge for 800 numbers is just 10 cents per minute for each minute the number is used.  There is an additional 50-cent surcharge for each call made from a payphone or calls originating from Canada, to your 800 number. There are no additional monthly charges associated with an 800 number.

Payments should be mailed to:

Sage Telecom
P.O. Box 79051
Phoenix, AZ 85062-9051

Please include your account number on all correspondence.

Sage allows the use of your phone line for non-voice calls, such as those to dial-up the Internet, and voice usage within normal residential levels without additional charges.  Our threshold is 9000 minutes per month, or around 5 hours a day in a normal month.   After that Sage has a High Usage Service Charge of $0.0025 / minute (15¢ per hour). 

Tip to avoid this charge:  If you use dial up Internet, log off for any periods when you are not using your Internet service.

The security of your account and personal information has always been a high priority for Sage. Access to your account information is only granted when the account holder’s approval has been clearly established. Highly sensitive personal information is encrypted and is not available for general agent access within the company. Effective December 4, 2007 your secure access code will be required any time you call Sage, request account changes, or make payments over the phone or online. For more information about these changes, click here.